FDM are a leading insight agency that is focused on the UK telecommunications market. We help our clients anticipate market disruptions, counteract competitor activity, optimise agent performance and minimise decision risk.
Our award winning cloud based contact centre solutions are used by some of the world’s largest brands. Working together, our joint goal is to maximise sales performance by increasing agent confidence, knowledge and responsiveness.
Full suite of tactical and strategic competitor intelligence solutions, from daily market bulletins to product deep dives and everything in-between!
Media alerts, regulator publications, new entrant risk assessment, emerging technologies and quarterly results coverage
Market share analysis, demand segmentation and opportunity sizing analysis
Comprehensive pricing intelligence; including over 1 million data points from every major broadband, home phone, TV and mobile operator
Competitor proposition bench-marking, go-to market analysis and strategy development
Front Line Sales & Retentions Support
Award Winning Sales Acceleration Technology and Cloud Based Contact Centre Solutions
“Since my team has had access to the sales intelligence tool we have been able to access vital information quickly and efficiently allowing us to service our customer needs in a timely and professional manner. It has helped our sales performance go from strength to strength.”
Inbound Telesales, MNO
“FDM has significantly improved our training, communication flow and helped increase the effectiveness of agents saving customers from leaving, which has helped reduce churn by 2.5%.”
Head of Commercial Trading, ISP
“Thank you FDM! Your rebuttals has provided us with renewed confidence vs our competitors, particularly when we are beaten on price.”
Retentions Agent, MVNO
“FDM’s competitor intelligence solutions has made us more knowledgeable, responsive to competitor threats and ultimately better advisors. We look forward to this relationship generating continued success in the years to come”.
Using the latest technologies we disrupt the status quo by providing our clients with a better service today than we did yesterday.
We are always innovating; developing new methodologies, strategies and processes to better support client decision-making processes.
Our talented team are driven to achieve the best results for our clients.
Who We Work With
Are you ready to join one of the UK’s most innovative tech companies in 2016?
FDM provides a great opportunity to work in the heart of Tech City. You’ll be working on our award winning solutions that is used by some of the world’s biggest brands. You’ll need to be passionate, ambitious and most importantly be prepared to put our customers first. We love technology and IT – and so should you! Click here to contact us and send your CV.